Here at SimplyProtein.me, our customers are important, and we want you to be happy with your purchase.
It is important that you inspect your goods as soon as possible after they have been delivered.
If you are not happy with an item and the item is not faulty, you must return it to us in its original condition (the condition in which it was sold) and in its original packaging no later than 14 days from the day the item was received by you.
You will be responsible for the cost of returning the goods to us, and we will issue you with a full refund of the purchase price within 7 days of receiving the returned goods. Refunds are issued via the payment method that was used to purchase the goods.
Prior to returning the item, please contact us at support@simplyprotein.me, and we will guide you through our simple returns process.
Goods Damaged in Transit
If an item is damaged in transit, you must contact us at support@simplyprotein.me within 3 days of receiving the damaged item.
We will make arrangements to have the item returned to us and either send you a replacement or issue a refund.
Return of Faulty Goods
If you have received a faulty item, please contact us at support@simplyprotein.me so that we can assist you.
Time frames for refunds on faulty goods may vary depending on the product and the issue reported.
Items that Cannot be Returned
In the interests of hygiene and food safety, certain items cannot be returned once the packaging has been opened unless the item is faulty or damaged.
This applies in particular to food and consumable products.
Legal Notice
Our returns policy is in accordance with applicable European consumer protection laws, including the EU Consumer Rights Directive (2011/83/EU).